How to avoid construction disasters

While a contractor isn’t legally required to have any qualifications, there are certain schemes they can join that help prove their credentials.

The best of these is TrustMark because it’s the only non-profit, government-endorsed quality scheme. They achieve this by holding their contractors to what’s known as a ‘Framework Operating Requirements for Scheme Providers’, which is supported by the Code of Conduct and Customer Charter. This means anyone using a TrustMark contractor benefits from the most robust protection in the housing sector. This is why Resi’s Connect service, since partnering with Trustmark in 2019, only brings their registered contractors into our recommendation program.

Learn more about Resi and TrustMark.

Another notable accreditation scheme is The FMB, also known as The Federation of Master Builders. By having this, the builder has to, in theory, follow a set of conduct guidelines that help protect UK homeowners from poor practices. At Resi, we support the FMB and would encourage you to consider a professional who boasts this qualification. However, the FMB isn’t perfect. Contractors have to pay a fee in order to say they’re part of the federation. On the one hand, it’s an encouraging sign that a builder is willing to front this cost, but on the other, it does make the FMB a business - something to consider if basing your choice solely on their FMB membership.

Even if your contractor has an FMB accreditation, it's their references that are going to be the true test of character. If you want to protect yourself, make sure you go the extra mile and visit the properties your builder has worked on. If they’re unwilling to put you in contact with previous clients, we recommend staying far away. Only a fellow paying customer will give you an honest review of their work.

Google the biggest construction disasters, and chances are you'll see the same thing popping up again and again - builders going bust. Why is this so common? Because even though a contractor declares bankruptcy, cowboy builders will simply change the name of their company and place another director at the helm, making it look like a brand new, debt-free practise.

To make sure you don’t fall foul of these practises, it’s worth getting your project covered by Developer Insolvency Insurance. Ask the builder if they provide this, and if not, you can take it out yourself.

Another option is pay your project on credit card. Under Section 75 of the Consumer Credit Act, your bank has to look into compensating your loss if a good or service is not delivered to you after payment. In order to qualify, you’ll need to pay more than £100 and less than £30,000. A good option for smaller construction projects.

Setting up the right payment plan is one of the best things you can do for protecting your project. Remember: never pay upfront from a builder’s services. A good contractor will have the funds to upfront the costs of the project, and get that money back when work has been completed. Those who need payment upfront are at risk of going bust and should be avoided.

Our recommended way of structuring pay is to find a builder who will fund the project, and then pay them based on evaluations. So you would give them a deposit to get started, then the contractor will work for an agreed amount of time, at which point you’ll get a contract administrator (typically your architect, though if you know your stuff, you could act as your own) to assess the work that has been done, and a payment will be released. This encourages your contractor to keep to a schedule, and provide work of a high standard.

Another way to do it would be to get a JCT homeowners contract. These allow you to pay your contractor in stages, rather than big lump sums. However, the danger with this is tied to your own knowledge of the construction industry. Without a professional there to check the work, or to advise on timings, you might end up paying money at the wrong time and for work that’s not of a good quality.